23 - 24 October, 2018 | Pullman Melbourne Albert Park, Melbourne, VIC
Conference Day Two: Wednesday, 24th October 2018
8:30 am - 9:00 am Coffee & Registration
9:00 am - 9:10 am Opening Remarks from Conference Chairperson
Joanne Banyer
Change Lead and Manager Change Management, Training and CommunicationDepartment of Prime Minister and Cabinet
9:10 am - 9:50 am Case Study: Change Management that Drives Efficiencies, Unlocks Benefits and Sustains Change for the Future
icare (Insurance & Care NSW) is the insurance and care services provider for New South Wales. We insure 3.7 million workers, motorists and builders and 296,000 employers. Built on an ethos of ‘Commercial Mind, Social Heart’, icare is passionate about changing people's lives by being there for them at their time of need. With an aspiration to create the best possible outcome for every person and organisation we serve, we aim to deliver a fair, respectful and empathetic experience that is focused on the person, not the process. In this session, Ginger will share her experience in icare’s transformation program with realistic and practical change methods that help sustain and embed change for the future.
- What does sustainable change management look like?
- Early engagement is a key risk mitigation exercise
- Ensuring optimal adoption of new ways of working
- Stretching team capacity - meeting demand with supply
- Building change capability as a core competence
9:50 am - 10:30 am Case Study: Bankwest Disrupts Their Own Operational Model to Survive in a Competitive Digital Environment
Pioneered by Spotify, Bankwest have adopted agile principles across its organization to ensure that the rate of change within the company is not exceeded by the rate of change outside. In this session Stephen will highlight how the company is transforming it’s 122 years old operating model and the practical tools adopted to shift away from the command and control architecture.
- Transformation into an agile and digital workplace: the design, delivery and strategies
- Role alignment: Aligning employees with their roles in the change process and ensuring faster absorption
- Hardwiring behaviours with individualized and behaviour based approaches using digital platforms
- Filling the gap in capabilities to ensure competent decision making ( big data skills and coding)
- Pushing decisions down to customer outcomes and ensuring confidence in employees in delivering decisions
10:30 am - 11:00 am Morning Tea
11:00 am - 11:40 am Solutions Clinic
20 minute discussion to solve a particular cultural transformation and change management challenge before each table will have the opportunity to present their solutions back to the group. Solve you challenge and good luck!
Facilitator:
11:40 am - 12:20 pm Why Should I Behave? Aligning Technology, Processes and People to Drive Desired Behaviours
With over 20 years of experiences in business transformation, Morgan’s will provide unique insights into what success looks like in terms of people’s behaviours. Learn to deliver sustainable results by building capable people and aligning systems and processes. This session will equip you with the tools needed to create culture of continuous improvement with true staff empower.
- Why behaviours are important?
- Taking a step back to align the right behaviours with the right processes and systems
- Linking your KPI with your KBI consistently to understand gaps your business needs
- Design future states to drive behaviours
- What does your future look like and how do you want people to think and feel? How you can drive change through behavior?
12:20 pm - 1:00 pm Designing a Culture for High Performance and Innovation
A real transformation takes place when results can be driven sustainably over time and there are continuous improvements in the culture and process. Successful deployments of continuous long term improvements involve companies understanding the change taking place in the way they manage and execute strategies.
- Designing and implementing flexible continuous improvement processes to focus on value and key objects
- Building a continuous culture of improvements with persistent leadership
- Do a few things better and focus on real change management
- Understanding the changing landscape and its impact on your processes
Sean Carroll
FounderCulturesmith
1:00 pm - 2:00 pm Lunch
2:00 pm - 2:40 pm A Complete Guide for Aligning Business Strategy, Culture and Leadership Practices
A high performing organisation will ensure that culture and strategy are aligned. Before improving organisation performance with plans to implement new operational strategies, executives must first understand your employee’s hearts, minds as well as the markets.
- Leadership behaviours: Executing deeper analysis and reflection of employees beliefs and assumptions and leading by example
- Ensuring managers understand the most important issues and changes with skills needs to become leaders
- How to measure your culture/strategy alignment and its impact on business performance
- Leveraging data and emotional response to help align culture with your business strategy
2:40 pm - 3:20 pm Panel Discussion: Change Champions are Created When They are Put in the Driver’s Seat For Transformation
Speakers:
Jane King Deputy Commissioner, Enterprise Culture, Change and Innovation Australian Taxation Office
Christine Ung Group Diversity & Inclusion Manager The Star Entertainment
Rob Phipps Chief People Officer South Pacific Yum! Restaurants Australia Pty Ltd
Diane Samaroo Strategic Lead, Diversity and Inclusion Ericsson
Jane King Deputy Commissioner, Enterprise Culture, Change and Innovation Australian Taxation Office
Christine Ung Group Diversity & Inclusion Manager The Star Entertainment
Rob Phipps Chief People Officer South Pacific Yum! Restaurants Australia Pty Ltd
Diane Samaroo Strategic Lead, Diversity and Inclusion Ericsson
There are lots of frameworks for managing strategy, talent, leadership and performance but there are none for culture. Culture still remains an elusive and mysterious. This panel discussion will be led by 4 industry leaders who will discuss the importance of empowering employees to drive change.
- What are Change Champions and their role in embedding and sustaining change within an organization?
- How can you identify the change champions within each division or team?
- Setting up a network of change agenda: How can you start?
- Empowering employees to make decisions to drive sustainable change
Jane King
Deputy Commissioner, Enterprise Culture, Change and InnovationAustralian Taxation Office
3:20 pm - 3:50 pm Afternoon Tea
3:50 pm - 4:30 pm Embedding a Change Communication Plan to Support Your Strategic Priorities and Digital Workplace
There are concerns as to whether change management will slow things down, and hinder the speed and innovation derived from Agile. In this session, Renata will provide you with insights, experiences and expertise on the culture and ability required to adapt to change quickly and efficiently using the right change communication tools.
- Learnt Lesson: Senior leader engagement and consistent communication are key contributors for the successful integration of agile and change management
- Case Studies demonstrating the effective change communication channels that support change initiatives
- Assessing the iterative nature of the agile approach and how it impacts change management
- Key elements of an implementation plan
4:30 pm - 5:00 pm Managing and Minimizing Employee Resistant by Building, Reinforcing and Leveraging Your Staff
One of the most baffling problems that business executives face is employee resistant to change. Resistance to change is a normal human reaction when people are asked to change. Change is uncomfortable and your expectation, response and approach will affect the change in the degree of the resistance.
- Define: Clarifying your initial vision, values and expected behaviours to build a culture of advantage
- Align: Clarify the actionable priorities to align staff with their goals and ensure they understand how to work on their goals
- Manage: Support any shift in values/behaviours by recognising, coaching and removing barriers
- Measuring culture at an individual and team level to increase engagement and retention
- Maintaining transparent, genuine and consistent communication to build motivation throughout process
5:00 pm - 5:00 pm Closing Remarks from Conference Chairperson
Joanne Banyer
Change Lead and Manager Change Management, Training and CommunicationDepartment of Prime Minister and Cabinet