Leveraging Culture for Successful Business Transformation - Insights from the Commonwealth Bank of Australia and Bank of New York Mellon
Many organisations have launched continuous improvement, business improvement, process excellence or Lean Six Sigma programs with varying success.
However, the Commonwealth Bank of Australia and Bank of New York Mellon has successfully used a different approach to business transformation, one focused on fostering an organisational culture that embraces business change and innovation, through the application of five simple habits for driving behaviour, staff engagement and ultimately, business results.
Download the article to learn more about:
- The 5 key habits driving a high performing culture embracing change
- How organisational culture impacts innovation, collaboration, and successful change management and business transformation
- Putting the customer at the heart of organisational culture to drive successful customer-centric transformation
The importance of people in business transformation: How to create a high performance culture that embraces innovation and change
In this article, Michelle Cock, Head of Change Management at Lendlease, shares the strategies Lendlease is using to manage employee expectations throughout transformation and how her team is focusing on flexible and dynamic workplace practices to create and sustain a strong organisational culture now and in the years to come.
In a 50 week regionalisation project, LafargeHolcim has moved a significant part of its operations to Manila as part of a global mandate to migrate towards regional hubs, capable of servicing multiple countries.
In this presentation from Culture and Change Management for Business Transformation 2018, Victoria Jolley, Continuous Improvement Manager, LafargeHolcim, explores:
- Minimising the negative aspect and connotation of restructuring
- Ensuring the new processes and systems are understood and followed
- Communication of the vision: senior executive support and leadership
- Providing the right support to employees to make the transition as smooth as possible
- Aligning the progress with KPIs
In this presentation from Culture and Change Management for Business Transformation 2018, Thomai Veginis, Chief Procurement Officer at Telstra explores:
- Ensuring managers understand the changes and any hesitancies are extinguished
- Upskilling managers to become leaders and change ‘champions’
- Providing the support to managers and fixing any problems with new practices
- Securing buy in from and support from direct reports
Metro Trains Melbourne has gone through a major change agenda, implementing an entirely new operating model. It has focused on business partners and service excellence, with a stronger emphasis on the customer and their journey. It has significantly reduced cost, saving $2.6 mil in HR alone. It has reengineered five product lines; digitisation for passenger and employees, rolling out RPA and automation of back office, insights and big data analytics through an integrated data platform, and the IOT to drive efficiency and maintenance.
In this presentation from Culture and Change Management for Business Transformation 2017, Jacques Liebenberg, Director of People & Performance at Metro Trains Melbourne, explores:
- Working collaboratively and driving team culture through service delivery and integration into the business
- Performance approach: less talk, more show
- Bringing business acumen into the people and performance team
- Driving organisational performance through strategy
- Developing the entire approach around service leadership
- Embedding a digital culture across the organisation and changing staff mindset
Ahead of Culture and Change Management for Business Transformation 2018, we talk to John Hubby, Deputy Secretary Corporate Services at the Department of Family and Community Services (FACS) about:
- Driving notions of leadership throughout to enable a progressive corporate culture.
- Implementing change initiatives to ensure successful transformation.
- Successfully delivering customer-centric services through consumer collaboration.
Ahead of Culture and Change Management for Business Transformation 2018, we chat to Daniel Lee Smith, Independent Senior Change Manager at RMIT about:
- The three qualities leaders need to ensure successful business transformation
- Effectively managing change to overcome challenges to end goals
- Overcoming internal resistance to change initiatives
With Culture and Change Management for Business Transformation 2018 approaching, here are eight popular strategies used by business leaders which discuss:
- Taking a pro-active approach to presenting your change
- Highlighting the pain points to show employees how transformation can help them
- Presenting what's in it for your employees (WIIFM) to garner company-wide buy-in