Presentations

In a 50 week regionalisation project, LafargeHolcim has moved a significant part of its operations to Manila as part of a global mandate to migrate towards regional hubs, capable of servicing multiple countries.

In this presentation from Culture and Change Management for Business Transformation 2018, Victoria Jolley, Continuous Improvement Manager, LafargeHolcim, explores:

• Minimising the negative aspect and connotation of restructuring
• Ensuring the new processes and systems are understood and followed
• Communication of the vision: senior executive support and leadership
• Providing the right support to employees to make the transition as smooth as possible
• Aligning the progress with KPIs

In this presentation from Culture and Change Management for Business Transformation 2018, Thomai Veginis, Chief Procurement Officer at Telstra explores:

• Ensuring managers understand the changes and any hesitancies are extinguished
• Upskilling managers to become leaders and change ‘champions’
• Providing the support to managers and fixing any problems with new practices
• Securing buy in from and support from direct reports

Metro Trains Melbourne has gone through a major change agenda, implementing an entirely new operating model. It has focused on business partners and service excellence, with a stronger emphasis on the customer and their journey. It has significantly reduced cost, saving $2.6 mil in HR alone. It has reengineered five product lines; digitisation for passenger and employees, rolling out RPA and automation of back office, insights and big data analytics through an integrated data platform, and the IOT to drive efficiency and maintenance.

In this presentation from Culture and Change Management for Business Transformation 2017, Jacques Liebenberg, Director of People & Performance at Metro Trains Melbourne, explores:

• Working collaboratively and driving team culture through service delivery and integration into the business
• Performance approach: less talk, more show
• Bringing business acumen into the people and performance team
• Driving organisational performance through strategy
• Developing the entire approach around service leadership
• Embedding a digital culture across the organisation and changing staff mindset