23 - 24 October, 2018 | Pullman Melbourne Albert Park, Melbourne, VIC

Michelle Fenwick


Executive Director - People & Culture
Northern Health


12:10 PM Design Thinking Meets Change Management: Tapping into Design Thinking to Improve Change Management Outcomes

There are no guidelines to managing culture and it still remains as elusive and mysterious as ever. In this session, Jonathan, a passionate customer-centric business leader from Wells Fargo will shed light upon how design thinking approaches can innovate cultural changes and evolve new ways of working. He will present case studies and lessons learnt to help you take a step closer in winning this war with cultural transformation.

  • Design thinking used a framework for product development thinking and innovative solutions
  • Lessons Learnt: How to use the designing thinking framework to drive cultural changes in challenging times
  • Creating a common framework goal to increase buy-ins
  • Everyone is different: Compare the 3 models of Design Thinking Models

3:40 PM Debate:

There is an overall statement with 2 debaters whereby each debater will prepare a 10 minute argument- one for the affirmative and one for the negative. At the end of the session, the audience will have a chance to ask questions and ‘vote’ for the winner.

Middle management is often viewed as a hindrance to operational performance and its removal is vital for a successful change management.


Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda